Contact information

Have a question about Organoma’s home storage and organization products or need help with an order? Contact our support team for assistance with products, shipping, payments, returns, and refunds.

Customer Support

We aim to respond to inquiries as promptly as possible during support hours.

Contact Address

Organoma
8375 Sultana Ave
Fontana, California 92335
USA

For returns, please contact our support team before sending a package. We will provide return instructions and the appropriate return address.

Product Questions

Contact us for information about products in our collections:

  • Multipurpose Home Storage and Organizers

  • Closet and Clothing Organization

  • Kitchen and Pantry Storage Solutions

  • Bathroom Storage and Organization

Including the product name or a link to its page will help us understand your question.

Help With an Order

For faster assistance, please include:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • A brief description of your question or issue.

If an item arrived damaged, defective, or incorrect, we may request photographs of the product, packaging, or shipping label to help review the issue.

Shipping and Delivery

For tracking updates, delivery questions, or shipping concerns, contact us by email or phone.

We offer free standard shipping on all U.S. orders, with typical timeframes of:

  • Order processing: 1–3 business days.

  • Shipping transit: 4–7 business days after dispatch.

  • Estimated total delivery: 5–10 business days.

These timeframes are estimates. Please review our Shipping Policy for complete details.

Returns and Refunds

Our support team can help with return eligibility, return instructions, and refund updates.

Approved refunds are generally processed within 10 business days after the returned product has been received and inspected. Your payment provider may require additional time to make the funds available.

Please review our Return & Refund Policy for full conditions.

Payments and Billing

If you experience a checkout problem or have a question about a charge, email us with your order number, if available, and a description of the issue.

Available payment methods are displayed at checkout. Do not send full payment card numbers, card security codes, or passwords by email.

For any other product, website, or policy questions, reach us at support@organoma.com or +1 (415) 870-6110 during support hours.