Last updated: October 27, 2026

Thank you for shopping with Organoma. This policy explains shipping destinations, costs, order processing, delivery estimates, tracking, and support for purchases made at www.organoma.com.

Our Home Storage & Organization collections include:

·        Multipurpose Home Storage and Organizers

·        Closet and Clothing Organization

·        Kitchen and Pantry Storage Solutions

·        Bathroom Storage and Organization

1 Where we ship

Organoma currently ships to addresses within the United States. International shipping is not available at this time. Some addresses or regions may be subject to carrier restrictions. If we cannot ship to your address, we will contact you for an alternative address or cancel the affected order and issue an appropriate refund.

2 Shipping costs

·        Free standard shipping is available on all U.S. orders, with no minimum purchase requirement unless clearly stated during a specific promotion.

·        If additional or expedited shipping options are offered, their charges will appear at checkout before you submit your order.

·        You will not pay additional standard shipping solely because we send your order in multiple packages.

3 Processing and delivery estimates

Please allow for both order processing and carrier transit when planning your purchase:

·        Order processing: generally 1–3 business days after your order is placed and payment is authorized.

·        Standard shipping transit: generally 4–7 business days after the carrier receives your shipment.

·        Estimated total delivery time: generally 5–10 business days from order placement.

Processing includes order verification, payment confirmation, product preparation, packaging, and handover to the carrier. Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays are not normally included in processing or transit estimates unless the carrier states otherwise.

These timeframes are estimates and do not guarantee arrival on a specific date. Destination, carrier operations, weather, seasonal demand, transportation disruptions, and other circumstances may affect delivery.

4 Order timing and confirmation

Orders may begin processing on the same or following business day depending on the time received and our fulfillment schedule. Orders placed outside normal processing hours, on weekends, or on U.S. federal holidays generally begin processing on the next business day.

After checkout, you should receive an order confirmation at the email address you provided. Please check your products, quantities, shipping address, email address, and other order details. If anything is incorrect, email support@organoma.com as soon as possible. We will try to help before fulfillment, but changes cannot be guaranteed once processing begins or the order ships.

5 Shipping updates and tracking

When tracking is available, we will send a shipping confirmation with tracking details after dispatch. Carrier tracking may take time to update, and a newly created shipping label may not immediately show movement.

We select recognized shipping carriers or logistics providers based on your order, destination, products, and available fulfillment options. The carrier may be identified in your shipping confirmation or tracking details. Different orders may use different carriers.

Orders with multiple items may arrive in separate packages on different days. Separate tracking numbers may be provided. Please check all tracking details before reporting a partially delivered order.

6 Shipping addresses and changes

Please provide a complete and accurate delivery address, including:

·        Recipient name and street address.

·        Apartment, suite, or unit number, where applicable.

·        City, state, and ZIP code.

Customers are responsible for address accuracy. Organoma is not responsible for delivery problems caused by incorrect or incomplete address information supplied at checkout.

To request an address change, email support@organoma.com immediately. We will attempt an update before fulfillment, but changes cannot be guaranteed after processing, packing, or shipment. Significant changes may require additional verification for security.

7 Returned and unsuccessful deliveries

Carriers may make one or more delivery attempts under their own procedures. A shipment may be returned because of an incorrect or incomplete address, repeated unsuccessful attempts, an inaccessible location, refusal of delivery, or other delivery circumstances.

If your shipment is returned to us, contact support@organoma.com so we can review the details and discuss next steps. Please note:

·        Additional shipping charges may apply if you request reshipment after supplying an incorrect or incomplete address.

·        If you refuse delivery, we will review the shipment after it is returned; additional shipping charges may apply if you request reshipment.

·        Refund eligibility for returned or refused shipments is determined under our Return & Refund Policy.

8 Delayed orders and unavailable items

Delivery may take longer during major U.S. holidays, peak shopping periods, severe weather, natural disasters, unusually high order volumes, carrier disruptions, or local delivery restrictions. Incorrect shipping information may also cause delays.

If your order has not arrived within the estimated total timeframe of 5–10 business days, contact support@organoma.com. We will review the tracking and shipping information and assist with your order status. For items needed by a particular date, consider the full processing and transit estimate before ordering.

An item may occasionally become unavailable or experience an unexpected fulfillment delay after purchase. If a material delay affects your order, we may contact you with available options. If we cannot fulfill an item, the affected item may be canceled and the applicable payment refunded to the original payment method.

9 Lost or missing packages

If tracking suggests a package is lost in transit, contact us with your order number, customer name, shipping address, and available tracking details. We will review the shipment and, where appropriate, contact the carrier or fulfillment provider. Depending on the investigation, a resolution may include a replacement or refund.

If tracking shows delivery but you cannot find the package:

·        Check around your property and any usual delivery locations.

·        Ask household members, neighbors, building staff, or reception personnel.

·        Review tracking notes for delivery details.

·        Allow a short period in case the carrier recorded delivery shortly before the package arrived.

If the package is still missing, contact support@organoma.com. We will review the available information and help with next steps. Further carrier verification may be needed before a replacement or refund can be considered.

10 Shipping damage

If your order arrives with visible shipping damage, contact us as soon as reasonably possible and provide:

·        Your order number and a description of the damage.

·        Photographs of the product and packaging.

·        Photographs of the shipping label, where reasonably available.

Keep the product and packaging until we have reviewed your request. Damaged or defective product claims are handled under our Return & Refund Policy.

11 Order cancellations

To request cancellation, email support@organoma.com as soon as possible. We will attempt to cancel orders that have not entered processing or fulfillment. Cancellation cannot be guaranteed after an order has been processed, packed, transferred to a fulfillment provider, or shipped.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

12 Shipping information at checkout

Review any delivery estimate or shipping option shown at checkout together with the processing and transit times in this policy. If shipping costs or delivery estimates materially differ from those shown elsewhere on our website, please contact us before placing your order so we can review the information.

13 Contact Organoma

For help with shipping, tracking, delivery, or an existing order, contact our support team:

Email: support@organoma.com

Phone: +1 (415) 870-6110

Website: www.organoma.com

Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Contact address: 8375 Sultana Ave, Fontana, California 92335, USA