Last updated: October 28, 2026

This policy explains how to request a return or refund for products purchased directly at www.organoma.com and shipped within the United States. If you are not satisfied with your purchase, you may request a return under the conditions below.

Our Home Storage & Organization collections include:

·        Multipurpose Home Storage and Organizers

·        Closet and Clothing Organization

·        Kitchen and Pantry Storage Solutions

·        Bathroom Storage and Organization

1 Return window

You may request a return within 30 days of receiving your order. Your request must reach us within this 30-day period to qualify for a standard return.

2 Conditions for an eligible return

Eligible Returns

Our return policy covers both qualifying non-defective products and products affected by an order or product issue.

Examples of product or fulfillment issues include:

• Damage during delivery

• Product defects

• Receiving an incorrect item

• Missing parts or components

• Receiving an item materially different from its product description or order details

Items that do not have a defect or fulfillment issue may also qualify for return if they meet all conditions stated in this policy.

Products must be in substantially the same condition as when you received them. Unless an item arrived damaged, defective, or incorrect, it must be:

·        Unused and not permanently installed or modified.

·        Complete with all included parts, accessories, manuals, and components.

·        Packed in its original packaging when reasonably possible.

·        Accompanied by your order number or other proof of purchase.

Products showing misuse, improper assembly or installation, unauthorized modification, damage caused after delivery, or missing components may not qualify for a refund or may qualify only for a partial refund if accepted.

3 How to request a return

To request a return, contact our customer support team:

Email: support@organoma.com
Phone: +1 (415) 870-6110
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Please include your order number, the product you would like to return, and the reason for the return.

Our support team will review your request and provide return instructions if your return is eligible.

Please do not send a product back before receiving return instructions from Organoma. Returns sent without authorization may experience processing delays.

4 Return shipping and other charges

·        Standard returns: you pay return shipping for a change of mind, ordering the wrong item, or no longer needing the product, unless Organoma states otherwise.

·        Damaged, defective, or incorrect items: if the issue resulted from an error on our part, we will provide appropriate instructions and cover reasonable return shipping costs where applicable.

·        Original standard shipping: this is free on eligible U.S. orders, so there is no original standard shipping charge to refund.

·        Optional expedited or upgraded shipping: if offered and selected, these charges are non-refundable unless the return resulted from an Organoma error.

·        Restocking fee: $0. We do not charge a restocking fee.

5 Damaged defective or incorrect items

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact support@organoma.com as soon as reasonably possible with your order number and a clear description of the issue.

We may request photographs of the product, packaging, shipping label, or affected area to help review your claim. Depending on the circumstances, an appropriate resolution may include replacement, return, or refund. Keep the product and packaging until our support team completes its review.

6 Items that may not qualify for a return

A return may be declined if a product is damaged through misuse, improper assembly or installation, modification, abuse, neglect, or use contrary to its instructions. Missing parts or components may make an item ineligible for a full refund.

Items clearly marked as final sale or non-returnable on the product page before purchase are excluded from standard returns, except where required by law or where they arrive damaged, defective, or incorrect. These exclusions do not remove mandatory consumer rights.

7 Preparing storage products for return

Follow the product instructions and our return directions when removing, disassembling, or packing your item. Where applicable:

·        Empty the organizer or storage unit and remove personal belongings.

·        Remove mounted products carefully and obtain qualified assistance if needed.

·        Keep included parts, fasteners, accessories, and manuals together.

·        Pack the product securely to protect it during return shipping.

Avoid modifications or unsafe disassembly. Contact our support team if you are unsure how to prepare an item for return.

8 Refund review and timing

After we receive your returned product, we inspect it to confirm that it meets the return requirements. Approved refunds are issued to the original payment method whenever possible.

We generally process approved refunds within 10 business days after the returned product has been received and inspected. Your bank, card issuer, digital wallet, or payment provider may need additional time to post the funds. Provider processing times vary and are outside Organoma’s control.

9 Partial refunds and discounted purchases

If an otherwise accepted return is missing originally included components, accessories, manuals, packaging, or other items, a partial refund may apply. We will communicate with you before issuing a partial refund where applicable. Original packaging should be included when reasonably possible, as described above.

Promotional or discounted products follow the same eligibility rules unless clearly identified as final sale before purchase. Refunds are based on the amount actually paid for the returned product after applicable discounts.

10 Exchanges

We do not currently offer direct product exchanges. To purchase a different item, request a return for your eligible product and place a separate order for the product you prefer.

11 Order cancellations

To request cancellation, email support@organoma.com as soon as possible. We will attempt to cancel orders that have not entered processing or fulfillment. Cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

If the order has already shipped, you may request a return after delivery under this policy.

12 Returned deliveries and address errors

You are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts, contact our support team.

Additional shipping costs may apply if you request reshipment. Any refund for an eligible returned shipment will be reviewed under this policy after the package is received.

13 Lost or missing packages

If tracking suggests your package was lost in transit, contact support@organoma.com. We will review the available carrier information and help with the appropriate next steps. Packages marked as delivered may require additional verification before a replacement or refund can be considered.

14 Return process misuse and consumer rights

We may decline returns showing evidence of fraud, intentional damage, abuse, repeated misuse of the return process, or other activity inconsistent with this policy. This does not affect rights available under applicable law. Nothing in this policy limits consumer rights that cannot legally be waived.

15 Contact Organoma

For help with a return, refund, or order, contact us:

Business name: Organoma

Email: support@organoma.com

Phone: +1 (415) 870-6110

Website: www.organoma.com

Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Contact address: 8375 Sultana Ave, Fontana, California 92335, USA